Shipping & Delivery

Delivery

We offer flat rate shipping of $10 on each RETAIL order delivered to a single Australian mailing address. RETAIL orders over $35 will receive free delivery to a single Australian address.

For WHOLESALE customers, a flat rate of $22 is charged per 20kg pail of honey. Each pail attracts the same delivery fee.

Only delivery to Australian residential, business & PO Box addresses are accepted (international shipping addresses are NOT accepted). Please phone our team prior to completing an online order if you wish to discuss further, or to arrange delivery to multiple addresses.

We use Australia Post and Aramex courier for delivery to all areas of Australia and aim to have your order delivered within 7 working days. To some regional parts of Australia, delivery can take longer.

During busy periods, such as Free Shipping Events, Christmas, and public holidays, delays in delivery can occur due to the capacity of our transport providers and business holiday closures between Christmas and New Year.

Please make sure that delivery address and postcode are correct as we cannot be responsible for non-delivery due to an incorrect address provided. In the event of extreme weather or other events out of our control (eg: civil actions, delivery vehicle breakdown, etc) we cannot be responsible for any delivery delays.

We ship and track all orders via Australia Post and Aramex. A signature is required upon delivery. If no-one is home at the time of delivery a card will be left explaining the options to either collect your parcel from the nearest Post Office if it is being shipped via Australia Post or to organise to have it redelivered if arriving via courier.

When ordering if you would like your delivery to be left in a secure place without the need for a signature you can specify this in the delivery comments section of the order. This acts as an “authority to leave” notification and Horizon Honey Pty Ltd cannot be held responsible for loss or damage to this delivery.

Order Tracking

Once your order has been packed and is ready for dispatch, we will send you an email advising that your order is packed and ready to be collected by the courier. Once your package leaves Horizon Honey Pty Ltd you will receive an email or text with your tracking number from Aramex or Australia Post. They are a third party companies that organise your parcel to be delivered. There will be updates along the way. If you would like to track your delivery go to the courier’s website and place your tracking number into the relevant field. If you have any concerns please contact Horizon Honey Pty Ltd at info@horizonhoney.com.au and we can assist you.

International Orders

Currently we do not accept orders shipped to international addresses from our online shopping cart.

There are many restrictions in various countries on the importation of honey that make shipping internationally a challenge.

For all international sales please contact our team directly via email info@horizonhoney.com.au so that our team may be able to support your request.

Product Delivery Restrictions

TAS: All other products may be shipped into Tasmania.

WA: Due to domestic quarantine restrictions, the following products cannot be shipped to Western Australia.